A STEP BY STEP GUIDE TO RETURNS

We know from time to time you might not be happy with a product you’ve bought. We want to make sure the process is as easy as possible and we have a dedicated customer services team ready to help you if you wish to make a return. Please follow our simple step by step guide below. We have extended our normal returns policy for the Christmas period. Any item bought between 1st November and 31st December can be returned up until 31st January 2025. All items need to be in unused and pristine condition.

Step 1

The easiest way to get in touch is by logging into your account. Reach us by messaging us in the same account section.

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Step 2

Chat to one of our advisors. We will need your order number which can be found in your order confirmation email. Please note we cannot refund unwanted items unless they are returned unopened.

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Step 3

We will require photographic evidence if you are returning a damaged item or if something has gone wrong with the item. Please have this ready before speaking to an advisor.

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Step 4

You will need to return your item back to us. Please note, shipping costs are only covered if there is a problem with your order.

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Step 5

Once an advisor has registered your return we will provide you with a unique returns authorization number and all the necessary information to arrange a return.

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Step 6

Mail your return package. If a refund has been requested, this will be completed within 14 days of us receiving the package.

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Returns Policy